SHIPPING & RETURNS
SHIPPING POLICY
At Adalenes, we are committed to making your shopping experience flawless from start to finish. We prepare every order with the utmost care to ensure your items reach you safely and quickly.
Shipping Options:
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DHL Express Shipping (2 – 5 business days): £4.97
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DHL Free Shipping (3 – 8 business days): £0.00
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Orders placed on weekends or bank holidays will be processed on the next business day.
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Once your package has been shipped, you will receive an email with your tracking number.
Order Address: Please ensure you provide a correct and complete address. We are not responsible for packages returned due to incorrect addresses.
Order Assistance: If your package is delayed or any issue arises, our team will provide all the necessary support.
RETURN & EXCHANGE POLICY
We want you to love every piece from Adalenes. If you change your mind, you have up to 14 days after delivery to request a return and receive a full refund, in accordance with your statutory rights.